4/38 Computer Rd, Yatala Qld 4208 | Call Us : (07) 3807 7767

Privacy Policy

TopCase Road Cases (“TopCase”) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all TopCase users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact TopCase at admin@topcase.com.au.

Collection of Information

We may require information from you in order to provide the best service possible. Correspondence may also be collected and stored, particularly in regard to sales, support and accounts. Any information collected by TopCase is collected via correspondence conducted with you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

TopCase collects customer information and correspondence in order to supply products and provide a high level of customer service.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about our website security, email us at admin@topcase.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@topcase.com.au.

Orders

If you purchase a product or service from us, we may request personally identifiable information from you. You may be required to provide contact information (such as your name, email and postal address) and financial information (such as credit card number, expiration date, etc.). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Prices

All prices are subject to change without notice. The prices shown in the online shop supersede all previously quoted prices. We reserve the right to correct misprints.

Communications

TopCase uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including intermittent promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@topcase.com.au.

Third Parties

TopCase may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. TopCase does not share any information with third parties for any unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the TopCase site to external entities are not covered within this policy. The terms and conditions set out in this statement only cover the domain name of www.TopCase.com.au.

Changes to Privacy Policy

If we change our privacy policy, we will post those changes to this statement so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time and if we make material changes to this policy, we will notify you here, by Email or by means of a notice on our homepage.

TOPCASE SECURITY POLICY

TopCase uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate respon
  • Your complete credit card number cannot be viewed by TopCase or any outside
  • All transactions are performed under 128 Bit SSL Certific
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card dat
  • eWAY is an authorised third party processor for all the major Australian bank
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After an online purchase, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a day of ordering. We will attempt to send your goods within 5 working days; however if goods are unavailable delivery will take a little longer. We currently limit shipping to addresses within Australia. Delivery of goods outside Australia will only be arranged when a freight forwarder is used and payment is made by wire transfer. The following conditions also apply:

  • Orders shipping to freight forwarders must be placed over the phone and paid in full by wire transfer. We do not accept orders shipping to freight forwarders paid by credit card.
  • TopCase is not responsible for any damage that occurs after delivery to the freight forwarder.
  • TopCase must not be listed as the Shipper or Exporter of Record on any export documentation.

If you wish to query a delivery please contact us at admin@topcase.com.au.

Refund & Returns Policy

Faulty or defective items must be notified to us within 2 days of receipt of goods either by telephone during business hours or by emailing admin@topcase.com.au. Returns of faulty or defective items are to be made within 10 days of receipt of goods and only after obtaining a return authorisation from TopCase. All returned goods must be double boxed with original packaging, unused, and with all manufacturer’s packaging and blank warranty cards, instruction booklets and all other supplied accessories. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore TopCase advises you take out shipment registration of insurance with your postal carrier. TopCase will not be responsible for parcels lost or damaged in transit if you choose not to insure. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

It is buyer’s responsibility to ensure that goods are suitable for their needs. Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund, but at TopCase’s discretion may be exchanged for goods up to the same value. An administration fee may be applied at TopCase’s discretion.